Refund policy

If you are not 100% in love with them, you can submit a return or exchange request within 3 business days from the order delivery date.

We accept returned for Gift card or Exchange Only.

 

Styles returned are subject to rejection if they do not satisfy the following requirements:

  • The item is unworn and in original conditionwith all the tags still attached
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • The item has hygiene stickers still in place (Swimwear)
  • The item does not have any odor (including deodorant, perfume, body odor or washing powder)
  • Earrings cannot be returned (for hygiene reasons)
  • A receipt and proof of purchase is available

Please note, Shipping Fees（next day30dhs）（same day30dhs)（night delivery50dhs）will not be refunded.


Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Return

Once we confirm the item has been returned correctly, a gift card will be emailed to the email address attached to the order and valid for 12 months.


Exchanges

If you wish to exchange for a more expensive product, you will need to pay the price difference. Conversely, if the replacement item is less expensive than the original, we will email you a gift card with the difference value.

  

  • Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package.
  • The original Shipping Fees（next day30dhs）（same day45dhs)（night delivery60dhs） are non-refundable.
  • The customer is responsible for all return or exchanges shipping costs.

Faulty Item

We work hard to ensure every piece from our collections arrives to you in perfect condition.
However, in the unlikely event that an item is delivered as faulty, we kindly request that you notify us by email within 7 business days of delivery, and we will be more than happy to assist you.
If you receive a faulty item, our sole responsibility is to replace the item with a new one. Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.

*If your desired product is out of stock, we will provide you with a gift card.
* Faulty problems include broken holes, unsewn seams, and damaged segments.
We reserves the right to address any other faults or issues not mentioned above.
*If there is a difference between the product and the photo image, gift card compensation will be provided.